Return to Routine Care During COVID-19

The Alberta Government has ordered a directive that allows optometrists to return to routine eye care starting May 4th, 2020. As your trusted eye care providers, we are moving forward optimistically but with great care and attention towards how we will keep you and our staff safe. Rest easy knowing that we are following and exceeding all guidelines set out by the Alberta College of Optometry.

Enhanced Sanitation

We have audited all of our already high safety and sanitation standards at our clinics and have further enhanced them. When visiting our clinics you can expect:

  • Mandatory usage of hand sanitizer throughout the clinics.
  • Testing equipment will be sanitized while you watch.
  • All frames are disinfected at regular intervals throughout the day using products approved by Health Canada. Click here for details.
  • High contact touch-points including door handles and surfaces are disinfected at regular intervals throughout the day

Social Distancing

Alberta Health Services recommends that we stay home in order to help prevent the spread of COVID-19. During those times we do have to leave our homes it is recommended we leave 2 meters of distance between each other. We have implemented the following changes to help:

  • We’ve set a limit on the number of people in the clinic at any given time. Therefore only the patient with the appointment should come inside.
  • Waiting rooms have now been spread out across the clinic.
  • Markers have been placed
    throughout the clinic to indicate where patients should stand to maintain 2m.


When you arrive you will notice our team members wearing masks. Don’t let this alarm you. Due to the nature of how eye exams are done there will be times where the optometrists and opticians will need to get up close to you and these masks are for your safety and the safety of our front-line team. You will also see us using:

  • Disposable Gloves
  • Face Shields
  • Scrubs

Frequently Asked Questions

Alberta Health Service has given us the green light to return to routine care provided we adhere to the guidelines set by the Alberta College of Optometrists. In order to provide our high standard of care with yours and our staff’s safety in mind, we have gone far above and beyond what is expected in terms of sanitization, social distancing and PPE guidelines.

Patients who are returning from international travel or have been in direct contact with someone who has recently returned should reschedule their appointments for a future time.

We’ve made it easier than ever to refill your contact lens and eye drop prescriptions. Shop our online store at and have your order delivered right to your door or arrange for curbside pick up at your desired Capital Vision Care location.

Patients who are displaying any symptoms of coughing, fever, runny nose, sore throat or shortness of breath are asked to reschedule their appointments for a future time.

In the case of an eye care emergency patients who are displaying symptoms of coughing, fever, runny nose, sore throat or shortness of breath will be triaged to determine if they meet the urgent care criteria.

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