The Capital Vision Care 100-Day Satisfaction Guarantee
If you do not love your new glasses, for any reason, you have 100 days to restyle them, remake them, or get a full refund.
What the Guarantee Is
New glasses shape how you see and how you feel every day, and we want you to genuinely love yours. The 100-day satisfaction guarantee is simple: if your eyewear from Capital Vision Care is not right, we will make it right.
We mean that broadly. If you simply do not love how your glasses look on your face, how they make you feel, or how they suit your lifestyle, you can come back within 100 days to restyle them, remake them, or receive a full refund. No pressure and no hard feelings.
How It Works
- 1Tell us what is wrongContact the clinic where you bought your glasses, or drop in, any time within 100 days of picking them up.
- 2We take a lookOur optical team reviews the fit, the measurements, the lens design and your prescription to understand what is not working.
- 3We make it rightDepending on what you would like, that can mean adjustments, restyling into a different frame, remaking the lenses, an exchange, or a full refund simply because you are not happy. The choice is yours.
What It Covers
The guarantee is here whenever your new glasses are not right, including when:
- You simply do not love how they look on your face
- They do not feel right or do not suit your lifestyle
- You would like to restyle into a different frame
- You are struggling to adapt to progressive or new lenses
- Your vision does not seem as clear as you expected
- You would simply prefer a full refund
The guarantee is about your satisfaction. Genuinely separate matters, like accidental damage, a change in your prescription from a new exam, or eyewear bought elsewhere, fall outside it, and our team will always explain your options clearly.
Frequently Asked Questions
How long do I have?
You have 100 days from the day you pick up your glasses. Just contact the clinic where you bought them.
What if I simply do not like how they look?
That is exactly what the guarantee is for. If you do not love the way your glasses look or feel, contact us within 100 days and we will restyle them, remake them, or give you a full refund.
Can I get a full refund?
Yes. If you are simply not happy with your glasses, you can request a full refund within 100 days of picking them up. We would love the chance to restyle or remake them first, but the choice is yours.
Does it cover restyling into a different frame?
Yes. If your frame is not feeling right, we can restyle you into a different one within the 100 days.
Does it cover progressive lens adaptation?
Yes. If you are struggling to adapt to progressives, contact us within 100 days. Many issues come down to frame choice, measurements or lens design, and our team can help find a better fit.
What is not covered?
Accidental damage, a change in your prescription from a new exam, and eyewear bought elsewhere are generally outside the guarantee. We will always explain your options before any work is done.
Where does the guarantee apply?
It applies to eyewear purchased at any of our six Capital Vision Care clinics across Edmonton, St. Albert and Morinville.
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Shop for Eyewear With Confidence
Visit any Capital Vision Care clinic to find frames you love, backed by our 100-day satisfaction guarantee.